Texperts can enable customer service organisations to offer an improved customer experience whilst simultaneously reducing cost-of-care by offering a text-message component to customer care. The unique Texperts solution optimises the use of technology and human operators to ensure perfect responses every time. The result is less load on the call centre, more channels to care and a happy customer, as well as significant cost savings.

Context: Text Messaging

Text Messaging has been the communications story of the last 10 years. In the UK alone, 6 billion text messages are sent a month: this is more than worldwide searches on Google in the same period.

Text messaging has started to — and continues to — pervade every aspect of life. For example, according to an in-depth survey by Lonely Planet, 75% of travellers now text whilst they are abroad.

Texperts built the worlds-first customer-centric text information service, and continues to grow. In recent times, Texperts has begun to offer mobile/text consulting to organisations, and supporting specific needs, such as flight information services at Heathrow on behalf of BAA. Texperts also consults media owners on how to maximise the opportunity for Intelligent Mobile Relationships within brand campaigns.

5 years and several million questions

Texperts have answered millions of SMS questions from over 500,000 customers over the last 5 years. Texperts has a unique understanding how people use SMS, and more importantly, how they like to use SMS to get information to help them with their daily emergencies; missed trains, hard to find pubs, cancelled flights, unresponsive broadband connections and more.